This particular phone was given away on the Oprah show (I got it on ebay), and the 8-digit unlock code from T-Mobile did not work, even though it is a T-Mobile phone. After searching some forums, I heard that someone had success unlocking one of these phones using a 16-digit Motorola subsidy code from GSM Liberty. I tried that, and it worked!
GSM Liberty unlocks Motorola DEFY.avi
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Uploaded by : Joshua Hershey